Verzendbeleid
Shipping Policy
Last Updated: September 16, 2026
At Jalyssas, we are committed to providing a smooth and reliable delivery experience for every order. Please review the information below regarding our shipping process, delivery times, and related policies.
1. Company Information
Business Name: BIGMOVE SALES & LETTINGS LTD
Company Number: 08996904
Business Address: 93b Lower Clapton Road, Hackney, London, E5 0NP, United Kingdom
Store: Jalyssas
Email: admin@jalyssas.com
2. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed during weekends or public holidays will begin processing on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Please ensure that your delivery address and contact details are correct when placing your order. We may not be able to change the delivery address once an order has been dispatched.
3. Delivery Times
Delivery times may vary depending on your location, the shipping service selected, and circumstances outside our control.
Estimated delivery times are:
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United Kingdom: Approximately 3–7 business days
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International: Approximately 7–15 business days
These are estimated delivery times and are not guaranteed. Delays may occur due to courier operations, severe weather, public holidays, customs processing, or other circumstances beyond our control.
4. Shipping Charges
Shipping costs are calculated and displayed at checkout before you complete your purchase.
From time to time, Jalyssas may offer promotional shipping rates or free shipping on qualifying orders. Any applicable shipping promotion will be clearly displayed on our website.
5. Tracking Your Order
Where tracking is available, tracking details will be sent to the email address provided when placing your order.
Please allow some time for tracking information to become active after your order has been dispatched.
If your tracking information has not updated for several business days, please contact us at:
6. Delivery Delays
While we work with our delivery partners to ensure orders arrive as quickly as possible, Jalyssas cannot guarantee delivery on a specific date.
Delivery may be delayed due to circumstances including, but not limited to:
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Courier delays
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Severe weather
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Public holidays
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Customs processing
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Incorrect or incomplete delivery information
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High-volume periods
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Events outside our reasonable control
If your order is delayed beyond the estimated delivery period, please contact us so that we can assist you.
7. Incorrect or Incomplete Delivery Address
Customers are responsible for providing accurate and complete delivery information at checkout.
If an order is returned to us because the delivery address was incorrect or incomplete, additional shipping charges may apply if the order needs to be resent.
Please contact us as soon as possible if you notice an error in your delivery information.
8. Missing or Lost Packages
If your order is marked as delivered but you cannot locate it, please first check with household members, neighbours, or the designated safe place indicated by the courier.
If you are still unable to locate your package, contact us at admin@jalyssas.com and provide your order number so we can investigate the matter with the delivery provider.
9. Damaged Items
If your order arrives damaged, please contact us as soon as possible after delivery.
We recommend taking clear photographs of:
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The damaged product
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The packaging
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The shipping label
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Any visible damage to the parcel
Please email the information to admin@jalyssas.com together with your order number. We will review the issue and provide the appropriate resolution in accordance with our applicable policies and consumer rights.
10. International Orders
International orders may be subject to customs duties, taxes, import charges, or other fees imposed by the destination country.
Any such charges are generally the responsibility of the customer unless otherwise stated at checkout.
Customs procedures may also cause additional delays beyond the estimated delivery time.
11. Refused or Undeliverable Packages
If a package is refused by the recipient or cannot be delivered because of incorrect or incomplete delivery information, the package may be returned to the sender.
Where applicable, any costs associated with returning and/or reshipping the order may be deducted from a refund or charged before the order is reshipped.
12. Contact Us
If you have any questions about your order or our shipping policy, please contact us:
Jalyssas
BIGMOVE SALES & LETTINGS LTD
93b Lower Clapton Road
Hackney, London, E5 0NP
United Kingdom
Email: admin@jalyssas.com
We aim to respond to customer enquiries as promptly as possible.
13. Policy Updates
Jalyssas reserves the right to update or amend this Shipping Policy when necessary. Any changes will be posted on this page with an updated "Last Updated" date.
By placing an order with Jalyssas, you acknowledge and agree to the terms outlined in this Shipping Policy.
Company name: BIGMOVE SALES & LETTINGS LTD
Address: 93b Lower Clapton Road, Hackney, London, E5 0NP
Company number: 08996904
Store Email: admin@jalyssas.com